A selection of the most frequently asked questions from our customers
How does the service work?
In our Products section you can choose the items that you will need. You must indicate date and time both delivery and return for each product chosen. You can choose to pick them up and then drop them off at our pick-up point or we can deliver them to the place you indicate us and then go to pick them up.
To know more, go to How it Works.
What if I need something I can't find in the site?
If you can’t find what you’re looking for in our site, please let us know! Send us an email to email@example.com letting us know what you need and we’ll try to get it for you.
How many days in advance do I have to make the reservation?
Reservations have to be made at least 4 days in advance to ensure the order.
How do I make a last minute reservation?
For last minute reservation call us or send us an email to firstname.lastname@example.org. We can’t guarantee availability, but we’ll do our best to give you an answer in less than 24 hours.
How can I assure myself that the equipment you rent is clean and safe for my child?
All our products are purchased new, are frequently replaced and are maintained in optimal conditions and cleanliness. They were also carefully selected, offering only products of excellent quality and safety.
After every use, each item is carefully inspected, cleaned with hypoallergenic products and disinfected with steam.
Items that do not work properly or do not meet our safety and quality standards are replaced with new ones.
Just as we take care of our equipment so that your baby has the best, we ask you to take care of it in the same way while you use it.
Is a minimum rental period or a minimum rental amount required?
The minimum rental period is 2 (two) days. You can rent our products for one day, but the rental price will be the one corresponded to the minimum rental period.
We don’t have a minimum rental amount.
Are there discounts for long term rentals?
Daily rental prices are reduced as the rental period becomes longer. You can check this discounts on products pages.
If you are considering a rent of more than a month, please contact us by email to email@example.com so that we can make you a customized quote.
How is the number of days calculated?
Our rental periods are 24 hours, not calendar days. That means that if you rent a stroller on Monday at 6 pm and return it on Wednesday before 6 pm, it will count as 2 days and not as 3.
Do I have to leave a security deposit?
When renting some of our equipment, a security deposit is requested. It must be given in cash or by credit card when the rented equipment is handed or before. In the rental contract its evidenced such amount.
We undertake not to cash that amount and to keep it until the end of the rental period. Such amount will be returned to you in full if the rented equipment is returned clean and in good working conditions.
For more information about the security deposit, click here.
What paymets methods are accepted and how payment is made?
You can reserve your order at the web through Mercado Pago or PayPal. The security deposit has to be paid in cash or by credit card when you receive the order.
What happens after booking the rent?
Once your reservation is completed through the site, you will receive an email confirmation within 24 hours. If there is any problem, we will contact you immediately.
Which are the delivery zones and how much does the service cost?
At Vauva we offer the service of delivery and pick-up of your order throughout the Autonomous City of Buenos Aires and some areas of Greater Buenos Aires (including Ministro Pistarini International Airport). Your order will be delivered by a member of our team or by a courier service. To know more about prices and shipping areas, see Delivery Service.
Deliveries and pick-ups are made from Monday to Friday from 08:00 a.m. to 06:00 p.m. and Saturdays from 08:00 a.m. to 01:00 p.m.
Can I personally pick up the products I rent?
Yes. You can also pick your order up from our pick-up point, always arranging an appointment with our staff.
Hours for pick-ups and drop-offs at the pick-up point are as follows:
- Monday to Friday: from 10 a.m. to 05 p.m.
- Saturdays: from 10 a.m. to 01 p.m.
Can I choose the brand of the product that I am going to rent?
You will get the same product that is published on the page and you selected. That is why we indicate the brand and the model of our products, so that you know in advance its quality, its characteristics and how they are used. What we can not guarantee is the color of the product.
In case we do not have the product that you have selected due to high demand or for some other reason, we will be contacting you to offer you another product of the same class and quality.
Keep in mind that all our products are of internationally known brands, with high quality standards and that meet all the required safety standards.
How can I cancel a rental order?
If the cancellation is made up to 7 (seven) days before the start of the rental, the order will be fully refunded using the payment method originally chosen (MercadoPago or PayPal).
If the cancellation is made up to 72 (seventy two) hours before the start of the rental, 50% of the paid amount will be refunded using the payment method originally chosen (MercadoPago or PayPal).
If the cancellation is made within 72 (seventy two) hours before the date and start time of the rental there will be no refund.
Cancellation requests can only be made by email.
Please read our Rental Terms & Conditions for more information.
What if I want to extend the rental period?
We’ll be happy to answer the request for extension of the rental period as long as the product is available. You can confirm the availability of the product by calling us or by sending an email to firstname.lastname@example.org.
We will need you to notify us at least 24 hours before the end of your rental period so that we can arrange a new return of the products.
Do you install the car seats?
No, because we don’t have the certification to do that. Along with the order or by mail we will send you the instruction manual of all the products that you have rented so that you know how to install them and how to use them.
Can I travel with rented products?
Yes, as long as you come back to Buenos Aires to return the items.
We know that many tourists come to Buenos Aires and then go to other provinces or bordering countries. This is why we allow you to carry the rented equipment to your other destinations so you can maintain your comfort.
In case you want to carry with you only part of the equipment, we recommend you to make your order by email in order to better manage the rent. Be aware that there will be two withdrawals of the products, so you will be charged for the delivery service.
What happens if any of the items are damaged?
Nothing happens as long as they are small damages (eg scratches) arising from normal and usual use. But if the damage is large or affects its proper functioning, the money from the security deposit will be used to carry out the repair. In case it is not enough to cover the expenses, you must take care of the rest.
In case of loss, theft or any other cause that involves the non-return of the rented products, or the return with no value for its poor condition, the customer must take charge of the replacement of the rented products (discounting the security deposit).
Can I buy the products I rented?
Yes, you can! It can happen that when you finish your stay you realize that you like a product a lot or that your baby likes it very much. That’s why we give you the possibility to buy all the items that you rent.